PERSYST

Privacy policy

Version of August 5, 2026

Welcome to Persyst.

The protection of your personal data is a priority. This policy explains what data we collect, why we process it, how it is protected, and what your rights are.

Data controller

The data controller is:

Persyst — TILTED SAS — 200 Route de Bellavillet – 73600 Les Belleville — SIREN: 851545749

For any question about this policy or your personal data: rgpd@persyst.ai

About Persyst

Persyst is a SaaS platform that lets organizations centralize their knowledge, documents, conversations and systems to build a persistent organizational memory usable by team members and AI agents.

Data we collect

Depending on your use of Persyst, we may collect the following categories of data:

Customer Account data

  • Last name
  • First name
  • Email address
  • Organization
  • Role
  • Profile picture (optional)
  • Password (encrypted)

Data related to your use of Persyst

  • Logins
  • IP address
  • Session identifier
  • Browser type
  • Operating system
  • Time zone
  • Language
  • Pages visited
  • Session duration
  • Technical logs

This information is used in particular to ensure security, diagnose incidents and improve the service.

Imported content

You can import or connect content to Persyst from, in particular:

  • documents
  • knowledge bases
  • files
  • conversations
  • tickets
  • business tools
  • CRM
  • ERP
  • collaborative spaces
  • source code
  • wikis

This content remains the property of your organization.

Technical data

We may collect:

  • technical identifiers
  • error logs
  • performance data
  • system metrics
  • diagnostics

Purposes of processing

We process your data in order to:

  • provide the Persyst services;
  • create and maintain your workspace;
  • enable search and organizational memory;
  • ensure the security of the platform;
  • prevent fraud;
  • respond to your support requests;
  • improve our Solution;
  • comply with our legal obligations.

Legal bases

Depending on the processing involved, the legal bases are:

  • performance of the Terms of Service;
  • legitimate interest;
  • compliance with a legal obligation;
  • consent where required.

Artificial intelligence

Persyst uses artificial intelligence models in particular to:

  • retrieve information;
  • summarize content;
  • answer user questions;
  • assist team members;
  • enrich knowledge.

Your organization's content is not used to train public artificial intelligence models, unless you explicitly agree.

When third-party models are used, they are selected according to appropriate security and confidentiality requirements.

Data sharing

We never sell your personal data.

We may share certain data with:

  • our cloud infrastructure providers;
  • our hosting providers;
  • our authentication providers;
  • our payment providers;
  • our customer support tools;
  • authorities where required by law.

All our processors are bound by contractual confidentiality obligations.

Hosting

Data is hosted in data centers with an appropriate level of security.

Where possible, data from European customers is hosted within the European Union.

Where a transfer outside the European Economic Area is necessary, it is carried out in accordance with the GDPR.

Our hosting provider is disclosed in our Legal Notice.

Security

We implement technical and organizational measures to protect data, including:

  • encryption of communications (TLS);
  • encryption of sensitive data at rest where applicable;
  • access control;
  • logging;
  • secure authentication;
  • backups;
  • security monitoring.

As no system can guarantee absolute security, we continuously improve our protective measures.

Data retention

Data is kept only for as long as necessary for the purposes described in this policy.

Data may be deleted:

  • when the account is closed;
  • at the customer's request;
  • in accordance with legal obligations.

Certain backups may be kept temporarily to ensure service continuity.

Your rights

Under the GDPR, you have in particular the following rights:

  • right of access;
  • right to rectification;
  • right to erasure;
  • right to restriction;
  • right to object;
  • right to data portability;
  • right to withdraw your consent where the processing is based on consent.

You can exercise these rights by writing to: rgpd@persyst.ai.

We may request proof of identity where necessary.

Cookies

Persyst uses cookies and similar technologies to:

  • maintain your session;
  • ensure security;
  • remember your preferences;
  • measure performance;
  • produce usage statistics.

Where required by law, your consent will be obtained before the relevant cookies are placed.

Minors

Persyst is intended for professional use and is not designed to be used by persons under the age of 16.

Changes

We may update this policy to reflect changes:

  • to our Solution;
  • to our legal obligations;
  • to our practices.

The last update date will always appear at the bottom of the document.

Supervisory authority

If you believe that the processing of your data does not comply with applicable regulations, you can lodge a complaint with the competent authority in your country.

For users located in France, this is the Commission Nationale de l'Informatique et des Libertés (CNIL).